Your happiness is our pride. Our return policy is cake. Every item we sell comes with a 100% satisfaction guarantee. We will issue a full refund on merchandise that is new or unused and returned with the original packaging in resalable condition within 30 days of purchase date for any reason. Like we said, cake.
Please contact customerservice@lakeeffectsupply.com with any shipping or returns questions.
Not quite what you were Jonesin' for? No biggie. We can help you out with an even exchange, granted your product is new and unused - all you pay are the shipping charges. Email us at customerservice@lakeeffectsupply.com to get a Return Authorization Number as soon as possible. We recommend ordering right away to ensure your replacement is in stock. Remember though, no exchanges after 30 days.
Exchange your item:
1. Email customerservice@lakeeffectsupply.com
2. A return authorization number will be issued.
3. We will create a new order for the item.
4. A new similarly priced item will be shipped once the returned product is recieved at our warehouse.
Return your item:
1. To process a return email customerservice@lakeeffectsupply.com to obtain your return authorization number (RA number).
2. Please provide the name on the order, order number and item you wish
to return with the reason for return.
3. Once you have your RA #, write it clearly on the outside of the box and ship to:
Lake Effect Supply - Attn: Customer Service
RA #(return authorization # received from customer service)14465 Club Ct.
Elm Grove, WI 53122
4. You will be refunded for your original purchase when it is received by the warehouse.
The fine print
- Returned packages will be refused if they arrive without a return authorization clearly written on the outside of the box.
- We reserve the right to add a 10% re-stock fee to packages arriving without a valid RA#.
- ALL items must be returned in their original condition, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals and all accessories.
- Do not mark or deface the original manufacturer containers in any manner.
- Packages must be returned prepaid.
- Refunds will only be made via the method in which the order was paid.
- We strongly suggest sending returns insured for the full value and with a tracking number to insure a full and prompt refund.
- If merchandise is damaged due to improper packing or packaging, refund or exchange may not be given per
Lake Effect Supply's discretion. - All shipping and insurance charges will be refunded for product shipped in our error.
- Returned items that were shipped with a free shipping promotion will be credited less the original shipping cost.
When will I receive my refund?
Credits will be issued after the warehouse receives, inspects and processes your return, which can take up to 5 business days. You will receive a confirmation email when your return has been processed. Credit card refunds can take up to 72 hours to reflect on your statement.
